Crazy Customer Service

Sometimes customer service jobs are the worst and SO stressful because people are just plain selfish and rude. Other times, the jobs put you in contact with the funniest, craziest people ever! I've had men propose to me (dates, marriage and even one offer just to be the "pretty young thing" on his arm to make him more attractive to an ex). A lot of funny old men tell the silliest jokes ever and laugh and laugh at themselves. Women tell me the weirdest, most personal stories about themselves. One time a lady stopped talking and just screamed into the phone, like for 10 seconds all I heard was a banshee scream. It was hilarious!

Right now I word at a Physical Therapy clinic, and also at an Urgent Care center. Yeah, the Crazies come in force to medical facilities. Mostly I love it because they crack me up. My most recent encounter with a Crazy was yesterday. I was upstairs taking care of medical records stuff on the PT side and I had to answer the phone because the front desk receptionist was on the other line. This old lady was on the other line and our conversation went something like this: (her name has been changed so the HIPAA police don't come and hang me from the ceiling by my toes)

"Thank you for calling Vancouver Rehab, this is Jessica."

"Yes, hello? Oh, hi. This is Pearl Johnson. I don't know why I just told you that, I'm sure you don't care and it doesn't matter for what I need anyways. Ok, this is my physical therapy office, right."

"Yes it is. How can I help you?"

"Well young lady, I need your expertise. I have an important anatomy question and I really need your help or it is just going to ruin the rest of my day. I need to know the word for a body part. At the very end of your spine, on the butt end. You, know the very end and there is a bundle of nerves there except there is no exit for nerve impulses."

-pause, in which I am deciding whether to tell her I have no knowledge of anatomy or not, and also wondering how this relates to her PT-

"And it's called the horse's neck or something like that and I am here with my friends and we're trying and trying to remember the name. Of that place, on the end of the spine that's like a horse. Oh, you just have to tell me the name because you know how it is when you can't remember something that you know you know and it is really upsetting me and I know my whole day is going to be ruined if you don't tell me."

--it finally dawns on me that this call has NOTHING to do with physical therapy, she is just plain crazy and apparently is too old to know what Googling means.--

"Uh, ok can you hold for a minute please?"

I proceeded to walk downstairs, ask 2 PT aides and 1 PT what the scientific name for the butt-end of the spine named after a horse's body part where there are no exits for nerve impulses is. I then walked all the way back upstairs and told the crazy old lady on the phone the word she was looking for. She was very grateful and relieved and hung up without ever mentioning PT appointments or treatments. I hung up and laughed very loud while my coworkers looked on. I am trying to imagine what kind of conversation was taking place between a bunch of old ladies in which it is necessary discuss the cauda equina, especially one in which the actual scientific term was required.

Oh well, talking to her made me happy and also I'm now a little smarter for having had the conversation. =)